Customer support guides for your help centre and your agents
Turn the answers your team gives every day into guides you can embed in your help centre.
Record the answer instead of typing it again
Do the fix once while showdo records it, and the numbered steps and screenshots are ready to send as a link.
- Chrome extension, showdo for Mac and showdo for Android
- Private details blurred in screenshots
- You review every step before sharing
Guides this team might record
- Reset a customer's password
- Issue a refund for a failed order
- Change the delivery address on an order
Put guides where customers already look
Publish a public page, or embed a guide in your help centre with your logo and colours.
- Private, link-only or public
- Embed with your branding
- Export as PDF, web page or Markdown
Let the assistant find the steps
The assistant answers from your guides only, with steps, screenshots and a link back. If none fits, it says so.
- Answers with steps and screenshots
- Never answers from outside your guides
Questions from customer support teams
Can customers open our guides without signing in?
Yes, if you choose. Guides start private, and you can share a link, publish a public page or embed a guide.
Will customer details end up in a guide?
showdo blurs names, emails, phone numbers, card numbers and addresses where they appear. You review every blur before you share.
Does the assistant make up answers?
No. It answers from your guides only, and says so if none covers the question.
More solutions
Try showdo with your customer support team
Record one process and get the guide and the narrated video. Free for everyone during early access.